Conflict resolution is the process by which two or more parties reach an amicable mediated resolution to a dispute. There are many types of conflict: Conflict may occur between co-workers, or between supervisors and subordinates, or between service providers and their clients or customers and sometimes even between friends.
Most individuals find it difficult to reach solutions to a problem on their own: they are afraid to confront the problem and wish it away; sometimes it is about finding the right answer or solution; and most times it playing the blame game. Problems do not just vanish, it has to be confronted no matter how difficult it may seem.
The approach: In this process various steps are identified to effectively resolve a dispute:
- First and foremost is to be clear about what the problem is?
- What interest does each party have in this dispute or problem
- List some possible options for a solution and evaluate these
- Talk to the parties about which solution is a good option
- Ensure all conversation & agreements are noted in a formal document
- Agree on contingencies, monitoring, and evaluation.